Let us introduce: Our change agents. What are they doing? These days, they are once again grappling with the question of what the perfect, lean implementation process for a document archive should look like. Their main job is to work as consulting heroes for our customers, and they learn something new every day. Pierre Fey (front left in the picture) always emphasizes that his team is ultimately concerned with rapid customer benefits. "Lean" has proven to be an effective model in complex industries, such as manufacturing, construction and even software. So, let's move on!